Refund policy

Return & Refund Policy

Last updated: 13 February 2026

At JUZOORR customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted, so you can shop with confidence.

1. Return Eligibility Criteria

You may request a return if the product:

  • Is unused, unworn, and in its original condition

  • Includes original packaging, tags, and accessories

  • Has not been damaged after delivery

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

Customers may request a return within SEVEN DAYS from the date of delivery.

To initiate a return, please contact us within this timeframe at customercare@juzoorr.com with your order number and reason for return.

3. Refund Process and Timing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 2 To 3 Days. Please note that it may take additional time for the amount to reflect in your bank or card account, depending on your payment provider.

4. Exchange Options

We offer exchanges for eligible products, subject to stock availability.

Exchanges can be requested for:

  • Packaging issues

  • Manufacturing defects

If the requested replacement is unavailable, a refund may be issued instead.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within Three Days of delivery.

Kindly share clear photos or videos of the issue along with your order details. Once verified, we will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items showing signs of use, wear, or damage

  • Products returned without original packaging or tags

  • Customized or made-to-order items (if applicable)

  • Clearance or sale items (unless defective)

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, return shipping costs will be covered by JUZOORR.

  • For returns due to personal preference (such as size or change of mind), the customer may be responsible for return shipping charges.

Shipping charges, if any, are non-refundable unless the return is due to our error.

8. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective upon posting on our website.

9. Contact Information

For questions regarding returns, refunds, or exchanges, please contact us:

JUZOORR
Email: customercare@juzoorr.com

By making a purchase from our store, you agree to the terms outlined in this Return & Refund Policy.